Effective Date: 01-Jan-2025
These Terms and Conditions govern the use of services provided by MN Behavioural Support.
1. Services MN Behavioural Support provides behavioural training and support services based on Applied Behaviour Analysis (ABA) and Positive Behaviour Support (PBS). Services may be delivered virtually unless otherwise agreed.
2. Eligibility Services are available to parents, carers, and professionals seeking behavioural support. Parents or legal guardians must consent for services involving a child.
3. Professional Standards All services are delivered by a qualified Board Certified Behaviour Analyst (BCBA) in accordance with professional, ethical, and regulatory standards.
4. Appointments and Cancellations
- Sessions must be booked in advance
- Cancellations or rescheduling require reasonable notice
- Missed sessions without notice may be chargeable
5. Fees and Payment Fees will be communicated in advance. Payment terms, methods, and refund policies will be agreed prior to service delivery.
6. Virtual Services Clients are responsible for ensuring a stable internet connection and appropriate environment for virtual sessions. MN Behavioural Support is not responsible for technical issues beyond its control.
7. Confidentiality All client information is treated as confidential, except where disclosure is required by law or safeguarding obligations.
8. Marketing Communications When you submit an enquiry through our contact form, you will be given the option to consent to receiving marketing communications from MN Behavioural Support. This consent is given by ticking the opt-in checkbox on the contact form. By ticking this checkbox, you agree to receive emails about our services, updates, and relevant resources.
You may withdraw your consent and unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email we send. Unsubscribe requests are processed immediately and you will receive no further marketing communications once removed.
We do not share your contact details with third parties for marketing purposes.
9. Data Protection and Privacy MN Behavioural Support is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
We collect personal information including your name and email address when you submit our contact form. This data is used solely to respond to your enquiry and, where you have given consent, to send you marketing communications.
Your data is stored securely and is never sold or shared with third parties except where required by law. You have the right to access, correct, or request deletion of your personal data at any time by contacting us through our websit
10. Limitation of Liability MN Behavioural Support is not liable for indirect or consequential loss. Services are provided based on professional judgement and evidence-based practices, but outcomes cannot be guaranteed.
11. Termination of Services We reserve the right to suspend or terminate services if terms are breached, fees remain unpaid, or professional boundaries are not respected.
12. Governing Law These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom.
13. Contact Information For any questions regarding these Terms and Conditions, please contact us